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Web Site Help

The following are topics to help you navigate and use this web site.   If you can't find what you are looking for and need further assistance, please contact a customer service representative or someone on our technical staff here.

Please choose from the following help topics:

How do I place an order? - Detailed steps about how to place an order.

I have forgotten my password. - What to do if you have forgotten your account's password.

How do I know my information and credit cards are secure? - Credit Card Security and SSL Communications

How do I pick up my order at your store? - Instructions for picking up your order at our retail outlet store.

How can I talk to customer service or a technical representative online?  - Live Chat Instructions

How do I just get a quote?  - Instructions for getting a quote via our order system.

Can I have more than two addresses in my account?  - Address System

If you have a question that is not covered in this help, you can click on the Live Chat button at the top of this page to talk to a customer service representative or call us at 1-800-537-9724 Monday to Friday 7:30 am to 7:00 pm EST.

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1390 Neubrecht Rd, Lima Ohio, 45801-3120 Phone: 1-800-809-4217 Fax: 1-800-854-5498
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